(Drawing from the electrifying YouTube podcast, "Secret Service Agent: How To Stay In Control When Someone Is Trying To Manipulate You!" featuring former agent Desmond O’Neal.) We’ve all been there: facing a conversation so thick with tension or emotion that you simply don’t know how to navigate it. Maybe it’s a spouse after a fight, a supervisor you feel is overlooking you for a promotion, or a colleague who has betrayed your trust. These are what former Secret Service agent
